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SuperOffice CRM5

30/09/2005

SuperOffice CRM5 - What are the productivity effects of implementing CRM software?

An independent pre- and post Super Office implementation survey by ACNielsen, .Published 2002.

Briefing to ACNielsen

Create an international survey that gives measurable indicators on the impact of implementing CRM software.203 companies Interviewed.
1. Find a company, contact, address and phone number to one of your own customers
Result
SuperOffice CRM increases personal contact management productivity by 21%

2 . Find a company, contact, address and phone number to one of your colleagues customers .
Result
SuperOffice CRM increases collaborative contact management productivity by 25%

3 . Write a letter to a customer.
Result
SuperOffice CRM increases personal communication productivity by 56%

4. Find the 5 last activities of a colleague.
Result
SuperOffice CRM increases personal communication productivity by 56%

Summary

• Most worked faster with SuperOffice (an average productivity gain of 20%).
• SuperOffice makes it faster to find documents, personal and those written by colleagues.
• Average time to write a letter is much shorter when using SuperOffice.
• The respondents find the tests relevant and easy.
• 87% finds SuperOffice easy to get started with.
• Most say they have become more effective after starting to use SuperOffice.
• Most respondents say that SuperOffice has been a profitable investment.
• 86% of organisations using SuperOffice state their expectations are met.

To see these benefits for your company, please contact the Programming Poole Ltd.

Whether you are an Ericksson, Toshiba,Deloiite & Touche or Stepstone (who have all benefited from a SuperOffice CRM implementation!) or a company employing 20 people, we will help you achieve the results you and your customers demand.